Emotional Intelligence 1
The best way to learn Emotional Intelligence is through group interactions and in a controlled environment such as a training course. This course is designed to cover critical competencies within EI and train the delegates to become much more skilled in EI. Questionnaires, individual exercises, group practicals and home exercises are provided to make sure the delegates get an all around training and can immediately benefit from the skills.

You, your staff and your team mates can hugely benefit from the information, methods and skills provided in this course. The EI course can pay huge dividends later on especially in situations where your team is under stress due to deadlines, demanding clients or intense and unproductive meetings. Understanding EI and mastering the skills involving emotional intelligence will greatly help you and your team in difficult situations.

In this highly practical course delegates will learn:

Introduction to EI
◾What is EI?
◾What constitutes the EI framework?
◾What are EI competencies?

◾What is emotion?
◾Why are we emotional?
◾How does “Emotional Hijacking” take place?
◾How does the brain process emotions?
◾How does the brain perceive the world?

◾How to take advantage of the power of optimism?
◾How to manage your anger effectively?
◾How to control your worry?

◾How to motivate yourself?
◾How to avoid apathy?
◾How to be creative?

◾How to have empathic communication with others?
◾What is the physiology of empathic communication?

Social Awareness
◾How to have effective group interactions?
◾How to listen positively?
◾What are the “Negative Listening Types”?
◾How to raise your social awareness through listening?

Relationship Management
◾What are the “Six Human Needs”?
◾How to recognise others’ needs and desires?
◾How to categorise people based on their needs to make useful conclusions on follow up actions?

By the end of this course the delegates will be able to:
◾Identify the main EI competencies and know how each area can contribute to your personality and interaction with others
◾Recognise and understand your moods and emotions and their effect on others
◾Manage and regulate your emotions to make sure they don’t disrupt your behaviour
◾Control and guide your emotions so you can achieve more, boost yourself and vastly increase your productivity
◾Establish rapport with others and improve the effectiveness of your communication
◾Understand others’ feelings when interacting with them and become a trusted person in their network
◾Understand others needs systematically and respond accordingly to get maximum results in your interactions with them

Advanced Emotional Intelligence.This course follows on from Emotional Intelligence course and allows delegates to focus more specifically on personal skills using a variety of examples, case studies, example conversations and techniques to master each EI competency. Delegates explore topics such as self-esteem, behaviour cycle, positive versus negative thinking, handling fear, motivation, power phrases and so on.

The course contains numerous exercises that are designed to raise delegate’s awareness and help them think about critical behaviours. The aim is to change the point of view of those who might have habitually used certain behaviours without realising the full effect of them when used on others. Awareness raising discussions and interactive exercises help delegates to significantly change their behaviour using simple yet powerful techniques.

The course also contains content on how to handle other people’s reaction to your growth. Family, friends and colleagues can be resistive to your positive change. The ability to handle their reaction well and help them to grow with you is an important skill which will enable you to become more emotionally intelligent.

In this highly practical course delegates will learn:

◾What is a behaviour cycle and what are its implications?
◾How can you boost your self-esteem?
◾How to analyse and balance life to make sure nothing is neglected?

◾How to prevent ‘flooding’?
◾What are ‘positive replacement’ phrases and how can they help you?
◾What is a ‘power continuum’ and how can it help you to improve your interactions with others?
◾Why do we worry?
◾How to use positive mentality?
◾How to automate positive thinking?

◾Why some people are more motivated than others?
◾What is the key mentality that leads to significant success?
◾What can you learn from successful people in history?
◾How can you make yourself motivated?
◾Why do we become afraid?
◾What are different kinds of fears and how to handle them?
◾How to get out of your comfort zone?

Handling Reactions
◾What are ‘emotional reactions’?
◾What is the root cause of reactions and what does it mean to you?
◾How to seek and give support?
◾What is the best strategy to handle other people’s resistance to your growth?

By the end of this course the delegates will be able to:
◾Learn how EI competencies can significantly improve your life and help you progress and achieve your ultimate goals
◾Analyse your behaviour, manage reactions from others and create a balanced portfolio of life roles
◾Adopt strategies to prevent emotional hijacking and learn how to replace destructive thoughts with powerful thoughts
◾Change your negative thoughts and mentality to positive thinking and reduce your worries
◾Recognise what it takes to believe in yourself and learn how to get motivated
◾Face fear and handle it to boost your self-esteem and confidence
◾Help others grow with you to minimise emotional conflicts and manage the change
◾Recognise the physical and health related benefits of Emotional Intelligence


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